Privacy Policy

Signature Laser Engraving

www.signaturelaserengraving.co.uk

At Signature Laser Engraving (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website, www.signaturelaserengraving.co.uk (“Website”). By using our Website, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to deliver and improve our services, including:

a. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

• Full name
• Email address
• Billing and delivery address
• Telephone number
• Payment information (processed securely via third-party providers)

b. Uploaded Content

If you submit a custom design or file for engraving, we may collect and store:

• Uploaded design files (e.g., PDF, SVG, JPG, PNG)
• Notes or instructions related to the design submission

c. Technical and Usage Data

We may automatically collect certain information when you use our Website, such as:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search engine

This information may be collected via cookies and similar technologies. You can control cookie settings in your browser preferences.

2. How We Use Your Information

We use the information we collect to:

• Process and dispatch orders
• Communicate with you about your purchase or enquiry
• Provide customer service and support
• Personalise your experience on our Website
• Improve our services and website functionality
• Send marketing communications, if you have opted in (you can opt out at any time)

We will never sell or rent your personal data to third parties.

3. Design Submissions and Confidentiality

We understand the importance of keeping your custom designs confidential. Any designs you submit:

• Will be used solely for fulfilling your order
• Will not be shared, sold, or replicated for any other party
• May be securely stored for a limited period to allow for reorders or support

You retain full intellectual property rights to any designs you submit, unless otherwise agreed in writing.

4. Sharing Your Information

We only share your personal information where necessary, such as:

• Payment processors (e.g., Stripe, PayPal)
• Delivery providers (e.g., Royal Mail, DPD, Evri)
• Web analytics services (e.g., Google Analytics)

All third-party service providers are required to treat your data with care and in accordance with applicable data protection laws.

5. Data Security

We take appropriate technical and organisational measures to protect your personal and design data, including:

• SSL (Secure Socket Layer) encryption
• Firewalls and threat monitoring systems
• Restricted access to sensitive information

Please note that no internet transmission is entirely secure. We encourage you to take steps to safeguard your own data when communicating online.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

• Access or amend your personal data
• Request deletion of your information
• Object to or restrict certain types of data processing
• Withdraw consent where processing is based on your consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at info@signaturelaserengraving.co.uk.

7. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their policies before submitting any personal data.

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under this age.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Website indicates your acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Signature Laser Engraving

Email: info@signaturelaserengraving.co.uk

Website: www.signaturelaserengraving.co.uk