Shipping

SHIPPING & DELIVERY POLICY

At Signature Laser Engraving, we take care to ensure every order is produced, packaged and delivered safely. Whether you're purchasing a personalised gift or commissioning a bespoke product, we aim to make the process as straightforward as possible.

PROCESSING & PRODUCTION TIMES

Many of our products are personalised or made to order. Estimated production times are provided on individual product pages and may vary depending on the item and level of customisation required.

Production time is separate from delivery time. Once your order is complete, it will be dispatched using the delivery service selected at checkout.

If we anticipate any significant delay, we will contact you as soon as possible.

UK STANDARD DELIVERY

Our standard delivery service is designed to keep postage costs affordable, particularly for smaller items.

Royal Mail 2nd Class is our preferred economical service for smaller, lightweight items. Delivery typically takes 2–3 working days after dispatch. This service is not fully tracked.

For larger orders, depending on the size, weight or value of your purchase, we may use Royal Mail Tracked 48 or an alternative courier service.

Shipping costs are calculated and displayed at checkout before payment.

TRACKED & EXPRESS DELIVERY

For customers who prefer additional peace of mind or faster delivery, we offer the following upgrades where available:

Royal Mail Tracked 48: Fully tracked, with delivery typically within 2–3 working days after dispatch.

Royal Mail Tracked 24: Fully tracked, with delivery normally aimed for the next working day after dispatch.

Please note that upgrading your delivery service does not automatically reduce the production time of personalised or made-to-order products.

If you require an order for a particular date, please contact us before purchasing so we can confirm whether your deadline is achievable.

LOCAL COLLECTION

Collection from our Oxfordshire workshop may be arranged by prior agreement. Please contact us to arrange a suitable collection time and wait for confirmation that your order is ready.

LARGER & BESPOKE ORDERS

For larger products, bulk orders, fragile items or specialist commissions, alternative delivery arrangements may be necessary.

Shipping costs, delivery methods and any additional insurance requirements will be discussed and agreed during the quotation process.

DELIVERY TIMES & DELAYS

Delivery estimates are based on the courier's advertised service times and are not guaranteed unless a guaranteed delivery service has been specifically arranged.

Please allow additional time during busy periods, particularly Christmas and other bank holidays, when postal services may experience delays.

Working days generally refer to Monday to Friday, excluding UK bank holidays. Some Royal Mail services also deliver on weekends.

INTERNATIONAL SHIPPING

International delivery may be available upon request. Please contact us for a quotation before placing an order requiring delivery outside the UK.

MISSING OR DAMAGED ORDERS

We carefully package our products to minimise the risk of damage during transit.

If your order arrives damaged, is incomplete or has not arrived within the expected timeframe, please contact us with your order number. Where possible, please include photographs of any damage to the product or packaging.

We will investigate the issue and work to resolve it promptly in accordance with your statutory consumer rights.

CONTACT US

If you have any questions about shipping, production times or special delivery requirements, please get in touch through our website.

Thank you for choosing Signature Laser Engraving.